DEALING WITH COMCAST CORPORATION

"Comcast Corporation is one of the nation's leading providers of entertainment, information and communications products and services." comcast.com about comcast

Well they may be a provider of communication products and services but they don't communicate well!

I made a call to comcast today. Checking on cable adapters that I had ordered 4 weeks ago. Before talking to a human the computer let me know that I was calling from my home phone and it had found the acount associated with that number. Excellent! That saves me a lot of time spelling my last name!

Because my problem was more complicated than the computer could handle, I pressed zero to get transferred to a human. I explained my problem. I ordered two digital adapters for televisions that do not have digital receivers several weeks ago but they had not arrived. I am calling to find out if they were shipped or if there has been a delay due to a high volume of requests.

Here is when the communication problem came apparent. I was asked for my account number. I did not have it in front of me. OK then can you give me the exact ammount of your last payment. No, I don't have that information either. Then can you give me the last 4 numbers of your ssn? Never mind we do not have that in our records. I am sorry sir but without verifying your account I cannot tell you about your account.

It was obvious she was reading from a script.

Hmmm you have my phone number it is associated with my account and you can't tell me about my equiptment order? No sir I can't.

At this point I ask for a supervisor. I am placed on hold while on hold I here a commercial in the background on my television stating that if there is a problem and we don't fix it on the first try we will give you a credit on your account. finally the supervisor gets on the phone.

How may I help you Mr Stimeling?
I want to see if the adapters I ordered were shiped as I have not received them.
I will need your account number for that.
I don't have it with me. Ma'am I am not ordering any equiptment or services I just want to know if they were shipped. I am trying to find out if they were lost or taken off my porch.
I am sorry sir but I cannot give you that information without your account number. Again from the script
OK so when I first called in the computer associated the number I am calling from with an account can you give me the account number associated with my phone number?
No Sir I can't do that
OK she is begining to sound like HAL in 2001 a space Oddesey and I am more aggitated that the laundry in my mom's wringer washer.

So I end the call with a promise to contact Corporate headquarters to request a credit on my account as I gave two people a chance to fix a problem and I got no satisfaction.

When my wife got back from doing whatever wives do when they leave the house, I asked here where I could find an account number.
Armed with the number, I called again. gave the number and was told that the package had been delivered on Feb 4 . OK I didn't get it what do I do now?
We will send you another package or you can go to your local office to pick up the adapters you need.
I would love to pick them up at the local office but it has been shuttered for several months.
OK we will send it to you but you need to call UPS and ask them to start a trace. Here is the tracking number.
Thank you

On to UPS
UPS How may I help you.
I never received a package that was shipped to me by Comcast. Here is the tracking number. According to your records it was left on my porch Feb.4 at 12:26pm.
Sorry sir comcast will need to start the trace on your package.
Comcaast told me to call you.
No Sir they will need to call us. but I will do the preliminary work up so that when they call we will have all the information we need.
Thank you Ma'am

Back to comcast
You need my account number again to tell you to call UPS and start a trace on your missing equiptment??? Come on now I am tired of the scripted call let's just talk here.
I am sorry I cannot talk about your account without your account number.

Time to find a new cable provider.

Mr. Mayor, Village Board are you listening? Comcast broke their contract when they closed the local office. When can we get a provider of Communication and broadcast services with a local office that can communicate without a script?

It has been awhile

The Blizzard of 2011 is done and the snow is beginning to melt, FINALLY!
To the Morton Street Department ...... GREAT JOB!!!
My question is this .... Why were there so many people on the road during the blizzard. We were forewarned that it was coming and NO ONE was saying it might miss us. Yet there were people on the road. Even in the heart of the storm, people were shopping. WHY? Shouldn't you have gotten your much needed milk on Monday before the stores ran out? Who were the idiots trying to get fast food at McDonald's in the middle of a blizzard? If it were your kid working there wouldn't you have wanted the place to close so your kid could be home safe?
Throughout the storm the TV and radio were broadcasting the following message, " Stay at home unless it is an emergency stay off the streets so the road crews can do their job. IDOT, Tazewell County and the Village of Morton did a great job and should be commended. Sure, there were som points of contention but all in all they did a great job in the worst possible weather. Just another reason why I tell everyone from anywhere other than Morton, "Morton, It really is better here!"